FAQs

Following your enquiry, we'll call you to make an appointment within 7 working days for one our experienced advisors to visit your premises. We'll provide a FREE advisory visit and site survey plus a written quotation, with no obligation attached. We'll listen carefully to your needs and concerns and help you find the very best possible solution for your requirements. We'll also provide you with a full-colour brochure of our designs along with testimonials from our delighted customers. We'll provide you with our quotation, along with a proposed plan of the new structure if required, and we'll follow it up with a phone call to answer any questions you may have. Our quotation letter will also enclose our simple order form, which you can fax to us if you wish. From that point, just leave it all to us. We'll install your new canopy within 90 days and we'll keep you informed along the way.

Yes we do.... and much, much more! In fact, we now provide an optional, comprehensive Annual Maintenance Contract service for all our customers. Here's what's included in the package:

• Thorough cleaning of both the canopy and frame - keeping the colours bright and fresh!
• Clearance and cleaning of any guttering affected by the canopy
• 20 point "Structural Safety & Quality Check" and once we're 100% satisfied your framework and canopy comply with our rigorous standards, we'll issue to you our Annual Safety-Check Certificate
• Customer satisfaction check - to help us improve your experience of Inside2Outside products and services
• Comprehensive Snag Check - in the unlikely event that problems should arise - we will attend to any "Snags" identified.
• We'll also advise on options for meeting the ever changing needs of your business. What's more we can provide guidance on how new product and service developments can enrich everyone's experience of the facilities you provide.
• Our "Emergency call-out service" provides support where, for instance, your canopy has been accidentally damaged or vandalised. We're committed to responding within just 3 working days. (Call-outs will be free-of-charge although repairs which fall outside the "normal wear and tear" conditions of our guarantee may incur a charge)

The great thing about the "tensile-membrane" material we use for our canopies is that it provides plenty of shade but also allows light to pass through. At the same time however, all potentially harmful UV rays are filtered out, providing crucial protection for the eyes and skin from the hazards of direct sunlight. Other canopies on the market are often made of polycarbonate, which is hot in summer, does not provide shade and quickly deteriorates.

Quite the opposite - we can install canopies on almost any surface. Whether it's paving, grass, decking or asphalt, our installers will carry out the necessary groundworks as neatly as possible. You'll barely know they were there!

Alternatively, if you'd like to create an area from scratch, we can incorporate decking, balustrade, paving and much more into the design of your structure. We also offer a range of "optional extras" such as roller walls to provide extra shelter.

Yes, absolutely. In fact, one of the items which make up our 8-Point Service Guarantee, clearly states "We guarantee no hidden charges". What's more, all our quotations are fully detailed so you know precisely what's included in the price.

We fully appreciate that you don't want to have any nasty surprises right at the end of the project. That's why we provide you with a fixed price and will only ever vary that price where our customer has specifically requested a change of requirements in terms of either a product or service and such price changes will be agreed and put in writing before any work is carried out.

This will largely depend on the size and nature of the project. Also, local County Councils do tend to vary in their requirements concerning planning permission for this type of project.

This is an issue that would automatically be covered by our specialist advisor when they visit you to carry out your FREE advisory visit and site-survey. We can advise you on what steps you need to take in order to ensure that your business remains legally compliant regarding planning regulations.

Also, should the need arise and you would like us to assist, for a fixed fee we can help you in obtaining the requisite planning permission.

We certainly do! We offer a 10 year guarantee and because we are so confident about the strength and durability of these structures we install we now provide, along with our annual service contract, our amazing 20-year* all parts warranty! We will replace, free of charge, any parts which have failed to withstand normal wear and tear.

*Subject to separate agreement

Also, we are very proud of our unique, no quibble - 8-Point Service Guarantee which means you can rest assured that the caring service we provide is of the very highest quality. This is what our guarantee includes:

• We guarantee safety comes first in everything we do
• We guarantee to carry out our 20 point safety and quality check before we finish each structure
• We guarantee no hidden charges
• We guarantee we won't ask for final payment until you're absolutely satisfied with the completed structure
• We guarantee that we will always leave the installation site tidy and safe
• We guarantee to price-match any like-for-like quote if it equals the package we offer
• We guarantee all our installers are CRB checked
• We guarantee to provide you with a no-obligation Free Advisory Visit and Site-Survey plus written quotation.

Absolutely, we make safety our number one priority and for this reason, it influences everything we do! All our products and services have safety built in - for instance...

• Eyes are safeguarded from bright sunlight by the 100% UV protection provided by our canopies
• The same filters act as a shield from the dangers of sunburn
• Waterproof materials provide a dry and happy environment on the wettest of days
• Designed for stability, our structures provide reassurance in stormy weather
• Our superb quality canopies have fire-resistant properties built-in and are even strong enough to support heavy falls of snow ...and yet more on safety...
• We always carry out a 20 point safety & quality check on our structures before we consider the installation complete
• We will always leave the installation site safe and tidy
• All our installers are CRB checked, and it's company policy that all our HQ office staff are also checked...

No problem! Call us now on 01480 498297 or Email Us and we'll be happy to arrange for one of our experienced advisors to visit you at your convenience.